W2G player glitching

user_eac91fb6e025400 · June 17, 2021, 4:03am

The W2G player keeps glitching when I watch certain videos, and I tried resetting everything. I’m on Chrome with my Samsung Galaxy S10

user_95f53b7185f71fb · June 17, 2021, 7:36am

Thanks for your feedback. Can you explain what you mean with “glitching”? And from which platform are the vidoes you have issues with?

user_eac91fb6e025400 · June 17, 2021, 8:48pm

I use youtube, and what I mean by glitching is that the videos keep having lines across that duplicate and has a green line on the left side

user_95f53b7185f71fb · June 18, 2021, 7:48am

Thanks… i have never seen that issue before. Can you take a screenshot?

user_eac91fb6e025400 · June 19, 2021, 5:51am

[Album] imgur.com

It won’t let me use the image tool

user_95f53b7185f71fb · June 21, 2021, 9:03am

I have never seen this issue before. Looks more like an issue with that specific phone. Maybe browser or hardware related. How do the videos look on this site: https://listenonrepeat.com/

user_eac91fb6e025400 · June 24, 2021, 2:18am

I’m sorry for the late response, but its the same there too

user_95f53b7185f71fb · June 24, 2021, 8:34am

Okay, in that case i assume it’s an issue with yout phone. Did you try to use a different browser?

user_eac91fb6e025400 · June 25, 2021, 5:33pm

No, but it seems when I use “desktop mode” it fixes

user_95f53b7185f71fb · July 5, 2021, 8:12am

Thanks for your feedback. So far i was not able to reproduce this issue but i will keep an eye on it!

user_38b2c9583c4c21e · July 6, 2021, 8:06pm

This looks like a hardware accel issue to me. Google for how to disable hardware accel in chrome and try that? Might also be called “3D acceleration” or “hardware graphics” or “graphic accel” etc depend on what samsung has done.