Greetings. We have been hosting weekly watch parties for three weeks now, and a recurring problem has surfaced. Users with iPhones report the W2G watch party room will not load 4 out of 5 attempts; all that displays is a spinning wheel on the room’s page. The title of the page is properly displayed at the top, just nothing appears on the screen except a gray box and a spinning wheel. Laptops get into the room fine, and iPads are about a 50-50 success rate, but iPhones are problematic.
We have also been able to diagnose that it is worse when there are more people in the room, as there is intermittent success in joining the room on an iPhone when only a few people are in the room. Nobody on an iPhone has ever been able to get in when there are 10+ people in the room. I checked, and all of the iPhone users are using Safari 13. I asked those users to also download Chrome mobile and Firefox mobile, and the spinning wheel page load issue persists on an iPhone even using Chrome or Firefox.
Any suggestions? Is this a known issue? Thanks in advance for your help!