Hello! I’ve been using Watch for quite a while and I never had an issue, but since a month back I get kicked out when I stream, it’s not always, but often times it can happen from one to several times, I just see the loading symbol overlap the page and I have to reload it. I don’t know what it might be, by friend who I shared the the room never have the issue when she streams so I’m the only one affected. I hope I can get some help! thank you
Hi and thanks for your feedback! This is ussually caused by network issues. When this happens again, can you right click on the site and select “Inspect” - do you see any messages in the “Console” output?
I’ll make sure to check the next time it happens and let you know! Thank you!
It said:
room.eb28684c.js:24 w2g_close 1005
| (anonymous) | @ | room.eb28684c.js:24 | |
|---|---|---|---|
| (anonymous) | @ | room.eb28684c.js:24 | |
| n | @ | room.eb28684c.js:24 |
| setTimeout | |||
|---|---|---|---|
| (anonymous) | @ | room.eb28684c.js:24 | |
| (anonymous) | @ | room.eb28684c.js:24 | |
| n | @ | room.eb28684c.js:24 |
Thank you very much. The error code suggests that there is some kind of networking issue. It’s difficult to determine exactly what is causing this. Does it happen suddenly while you are using the room, or when you return to it after it has been open in the background for a while? Are you using any VPN software on your device?
I just rolled out an update today which should improve the connection stability. Please let me know if it makes a difference for you.
That’s amazing! Thank you I will try today and see how it goes! Hopefully it won’t happen again!
Did the issue happen again for you?
It’s been a few days and I’ve been streaming and it seems I have no issues! Thank you so much hopefully it doesn’t happen again!
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Thanks for the feedback. Let me know if you find anything else.