# What video format can I use?
**URL:** https://community.w2g.tv/t/what-video-format-can-i-use/135660
**Category:** Help
**Created:** [September 23, 2020, 1:39pm UTC](https://community.w2g.tv/t/what-video-format-can-i-use/135660 "2020-09-23T13:39:07Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@user\_620db05f2d1046c](https://community.w2g.tv/u/user_620db05f2d1046c)
#### Post date: [September 23, 2020, 1:39pm UTC](https://community.w2g.tv/t/what-video-format-can-i-use/135660/1 "2020-09-23T13:39:07Z")
I have a problem using direct link video files.
What could be the problem and what are the restrictions and rules for this service?
Example links:
[http://example.com/films/film.mp4](http://example.com/films/film.mp4)
[http://example.com/films/film.mkv](http://example.com/films/film.mkv)
---
### Author:  [@user\_95f53b7185f71fb](https://community.w2g.tv/u/user_95f53b7185f71fb)
#### Post date: [September 24, 2020, 9:22am UTC](https://community.w2g.tv/t/what-video-format-can-i-use/135660/2 "2020-09-24T09:22:04Z")
You example links respond with 404… as far as i can see these files do not exist.
---
### Author:  [@user\_620db05f2d1046c](https://community.w2g.tv/u/user_620db05f2d1046c)
#### Post date: [September 28, 2020, 3:25pm UTC](https://community.w2g.tv/t/what-video-format-can-i-use/135660/3 "2020-09-28T15:25:05Z")
The link was an example. It is not a direct link to the server.
[link removed]
Here is a direct temporary link to the file on the server.
---
### Author:  [@user\_95f53b7185f71fb](https://community.w2g.tv/u/user_95f53b7185f71fb)
#### Post date: [September 28, 2020, 4:19pm UTC](https://community.w2g.tv/t/what-video-format-can-i-use/135660/4 "2020-09-28T16:19:00Z")
You have to make sure that files are served through https!
---
### Author:  [@user\_620db05f2d1046c](https://community.w2g.tv/u/user_620db05f2d1046c)
#### Post date: [September 28, 2020, 4:25pm UTC](https://community.w2g.tv/t/what-video-format-can-i-use/135660/5 "2020-09-28T16:25:42Z")
[link removed]
This file plays perfectly
---
### Author:  [@user\_95f53b7185f71fb](https://community.w2g.tv/u/user_95f53b7185f71fb)
#### Post date: [September 28, 2020, 4:41pm UTC](https://community.w2g.tv/t/what-video-format-can-i-use/135660/6 "2020-09-28T16:41:33Z")
It’s hard to tell… but please understand that i can not debug individual files.