# The "Open" button doesn\`t work

**URL:** https://community.w2g.tv/t/the-open-button-doesn-t-work/206771
**Category:** Help
**Created:** [July 9, 2026, 1:33pm UTC](https://community.w2g.tv/t/the-open-button-doesn-t-work/206771 "2026-07-09T13:33:29Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![user\_755e31c8ef065a9](https://w2g-community.b-cdn.net/letter_avatar_proxy/v4/letter/u/7993a0/32.png) [@user\_755e31c8ef065a9](https://community.w2g.tv/u/user_755e31c8ef065a9)
#### Post date: [July 9, 2026, 1:33pm UTC](https://community.w2g.tv/t/the-open-button-doesn-t-work/206771/1 "2026-07-09T13:33:29Z")

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Hi, I tried to watch a movie with my friend and ran into a problem. I have successfully added a link to the site with the video, but when we click the “open” button nothing happens. The new browser window doesn`t open.

What should I do? Is this a local problem or a global one? What can be an issue?

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### Author: ![user\_95f53b7185f71fb](https://w2g-community.b-cdn.net/user_avatar/community.w2g.tv/user_95f53b7185f71fb/32/74577_2.png) [@user\_95f53b7185f71fb](https://community.w2g.tv/u/user_95f53b7185f71fb)
#### Post date: [July 9, 2026, 2:05pm UTC](https://community.w2g.tv/t/the-open-button-doesn-t-work/206771/2 "2026-07-09T14:05:51Z")

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Thanks for your feedback. There was an issue with the splitscreen feature we rolled out today. I just rolled the update back and it should work again after a page reload.

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<div class="post-metadata">

### Author: ![user\_755e31c8ef065a9](https://w2g-community.b-cdn.net/letter_avatar_proxy/v4/letter/u/7993a0/32.png) [@user\_755e31c8ef065a9](https://community.w2g.tv/u/user_755e31c8ef065a9)
#### Post date: [July 9, 2026, 2:14pm UTC](https://community.w2g.tv/t/the-open-button-doesn-t-work/206771/3 "2026-07-09T14:14:07Z")

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Ok. Thanks for help, everything seems to be working again.