Not show movie for users in direct link

When I play a video using a direct link just one user can not see the video but other users see the video
what can I do to fix it?

Thanks for your feedback! What kind of device / browser is the user in question using?

Device: Macbook 2019
Browser: Google Chrome

Sorry for the late reply. That should work fine. What does this user see? Just a black screen? Can you send me the link to the video that does not work to ?

The problem was fixed .

1 Like

Thanks for that feedback!