# General problems
**URL:** https://community.w2g.tv/t/general-problems/129509
**Category:** Help
**Created:** [August 5, 2020, 8:43pm UTC](https://community.w2g.tv/t/general-problems/129509 "2020-08-05T20:43:06Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@user\_bb1bb76adac88a0](https://community.w2g.tv/u/user_bb1bb76adac88a0)
#### Post date: [August 5, 2020, 8:43pm UTC](https://community.w2g.tv/t/general-problems/129509/1 "2020-08-05T20:43:06Z")
Hi all … basically i cant use watch2gheter … i open a room , copy a link in the searching box , click on search and i found it … then i click on the video and often nothing happen … sometimes the video start if i keep refresh the page , but even like that , i cant change the volume , i cant place the video at 7 or 8 m for example , there is not the line where u can select at what time u want to play the video… im sorry for my bad english and i hope someone of u can help me , thanks
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### Author:  [@user\_95f53b7185f71fb](https://community.w2g.tv/u/user_95f53b7185f71fb)
#### Post date: [August 6, 2020, 7:57am UTC](https://community.w2g.tv/t/general-problems/129509/2 "2020-08-06T07:57:05Z")
Hi Lorenzo, which browser / version are you using? Does the site work when you open it in an incognito window?
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### Author:  [@user\_d97005789261110](https://community.w2g.tv/u/user_d97005789261110)
#### Post date: [August 24, 2020, 9:03am UTC](https://community.w2g.tv/t/general-problems/129509/3 "2020-08-24T09:03:28Z")
Hello I’m aldo diaz from Mexico, I have a problem, it turns out that yesterday during a transmission that I have, 6 videos were interrupted and the truth is, it is not known who is responsible for my live transmission.
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### Author:  [@user\_95f53b7185f71fb](https://community.w2g.tv/u/user_95f53b7185f71fb)
#### Post date: [August 24, 2020, 9:04am UTC](https://community.w2g.tv/t/general-problems/129509/4 "2020-08-24T09:04:29Z")
Hey, i’m afraid i don’t really understand the issue you are having. Can you describe it more in detail?