# Camera and Mic fail for all in room
**URL:** https://community.w2g.tv/t/camera-and-mic-fail-for-all-in-room/138042
**Category:** Bugs
**Created:** [October 23, 2020, 8:53am UTC](https://community.w2g.tv/t/camera-and-mic-fail-for-all-in-room/138042 "2020-10-23T08:53:08Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@user\_2db0133424be746](https://community.w2g.tv/u/user_2db0133424be746)
#### Post date: [October 23, 2020, 8:53am UTC](https://community.w2g.tv/t/camera-and-mic-fail-for-all-in-room/138042/1 "2020-10-23T08:53:08Z")
Hi there,
The camera and mic are greyed out and unclickable, no one was able to use cameras or mics in the room.
Also the room participants’ profile pictures are not showing up.
this issue was replicated with all others in the room, so it must be an issue with the site itself.
Things I tried:
Chrome, Safari - same issue on both.
Restarting comp - same issue
refreshing room - same issue
Altering my computers camera settings - same issue.
help!
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### Author:  [@user\_95f53b7185f71fb](https://community.w2g.tv/u/user_95f53b7185f71fb)
#### Post date: [October 23, 2020, 9:04am UTC](https://community.w2g.tv/t/camera-and-mic-fail-for-all-in-room/138042/2 "2020-10-23T09:04:05Z")
Hi! How many users where online in the room?
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### Author:  [@user\_2db0133424be746](https://community.w2g.tv/u/user_2db0133424be746)
#### Post date: [October 23, 2020, 8:38pm UTC](https://community.w2g.tv/t/camera-and-mic-fail-for-all-in-room/138042/3 "2020-10-23T20:38:33Z")
Just two users were online in the room at the same time as me.
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### Author:  [@user\_95f53b7185f71fb](https://community.w2g.tv/u/user_95f53b7185f71fb)
#### Post date: [October 24, 2020, 9:00am UTC](https://community.w2g.tv/t/camera-and-mic-fail-for-all-in-room/138042/4 "2020-10-24T09:00:45Z")
There are basically two rules for then the cam system is disabled.
- When there are more than 10 users online
- When there are more than 30 users (online + offline) in the room
Was there a larger group of offline users in your room?
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### Author:  [@user\_2db0133424be746](https://community.w2g.tv/u/user_2db0133424be746)
#### Post date: [October 24, 2020, 9:21am UTC](https://community.w2g.tv/t/camera-and-mic-fail-for-all-in-room/138042/5 "2020-10-24T09:21:17Z")
There were only 3 users in the room.
When you say users in the room do you mean that have ever been in there? Or that are currently online? Because we have 3 active members in the room (green name icons) and lots of other members who are not present. So only 3 cameras.
I tried to get this sorted for an hour this morning, to no avail
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### Author:  [@user\_95f53b7185f71fb](https://community.w2g.tv/u/user_95f53b7185f71fb)
#### Post date: [October 24, 2020, 11:42am UTC](https://community.w2g.tv/t/camera-and-mic-fail-for-all-in-room/138042/6 "2020-10-24T11:42:40Z")
As the room owner you can delete some of the other members of the room in the room settings. When there are less then 30 in total the cam system will be enabled again.
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### Author:  [@user\_2db0133424be746](https://community.w2g.tv/u/user_2db0133424be746)
#### Post date: [October 25, 2020, 9:58am UTC](https://community.w2g.tv/t/camera-and-mic-fail-for-all-in-room/138042/7 "2020-10-25T09:58:06Z")
Understood, i blocked a few people and now it;s working fine. thanks!